Professional Experience

International Business Development Manager

Masteos

January 2022 - December 2023

Led international business development, negotiating and closing deals with clients globally, focusing on France and English-speaking countries. Managed client accounts to ensure satisfaction and maximize engagement. Top Sales: Ranked best sales for two consecutive months within a team of 40. Consistently achieved sales targets. Contributed to team growth by implementing a centralized database to streamline onboarding and training for new team members. Organized and hosted webinars with the CEO to strengthen client relationships.

Transferable Skills to Development:
  • Problem-solving with clients to identify needs and solutions
  • Data management and organization
  • Technical communication with diverse stakeholders

EMEIA Management Representative

Apple

August 2020 - April 2022

Managed high volumes of customer inquiries across EMEIA, handling up to 40+ calls daily while maintaining Apple's service standards. Trained and coached support teams, set objectives, and launched initiatives to ensure exceptional service. Collaborated with internal teams to refine support strategies, improve efficiency, and launch new systems. Analyzed performance metrics to identify improvements and enhance the customer experience. Worked with engineering and operations teams to resolve issues and drive support center success.

Transferable Skills to Development:
  • Troubleshooting complex technical issues
  • Working with engineering teams on technical solutions
  • Performance analysis and optimization

General Manager

Le Petit Pois

June 2015 - August 2020

Managed daily operations of a Michelin-recommended French restaurant in Galway, Ireland, renowned for exceptional standards in service, wine, and cuisine. Supervised a team of 7–10 staff, overseeing recruitment, training, and performance to ensure a high-end dining experience. Led the restaurant to win Best Newcomer in its first year and the Best Wine Experience award in 2017. Built strong supplier and customer relationships, enhancing the restaurant's reputation for excellence. Ensured seamless coordination between front-of-house and kitchen teams, delivering a consistently outstanding dining experience.

Transferable Skills to Development:
  • Team coordination and resource management
  • Attention to detail and quality standards
  • Managing multiple priorities under time constraints